Any development project requires support and Appsumo had this deal on Gleap: https://appsumo.com/products/gleap (not available any more) At the time the deal was listed it seemed like a simple product for reporting issues with the site.
We have been using Gleap for sometime and frankly the development and support on it has been outstanding. The Logo on the bottom right of our screen is powered by Gleap. A lot of other tools that we bought have been rendered redundant due to Gleap. Here's what Gleap does:
That is really the front end. You can customize the logo, add your own cname etc.
The admin panel provides you several more funcitonality
A. Settings
- General
- Installation
- Feedback flows
- User identity
- Spam protection
- Project team
- Domain verification
- Email settings
- Sharing settings
- API token
- Data export
- Danger zone
B. Multiple integrations : We use Clickup and Slack
C. Widget configuration ( front end visible to customers)
- Customize
- Home menu
- Widget apps
- Developer options
- Operating hours
- Translations
D. Feedback
- Bugs
- Crash reports
- Inquiries
- Feature requests
- Add board
- Archive & spam
- Dashboard
E. Outbound
- Surveys
- Chat messages
- News / Release notes
- Emails
Besides these there's Help Desk ( Recently launched ) and Contacts
Crash reports and Rage clicks (when enabled in Widget optins) and Bug reporting (screen shots, video recordings) provide a wealth of information
If you are a user, explore more and you will be pleasantly surprised. If you are not, you missed a good deal.
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